Support
Morph Help & FAQ
Answers to common questions about scans, scores, subscriptions, privacy, and getting help with Morph.
What is Morph?
Morph is an AI-powered hair health app. You take a guided scalp scan using your phone's camera, and our AI analyzes it to generate your personalized Hair Health Score along with a custom routine to help improve your hair over time.
How does the scan work?
You'll take 4 photos of your scalp and hair: Crown, Front, Left side, and Right side, following the in-app camera guide. Our AI analyzes these photos alongside your hair profile, collected during onboarding, to generate your Hair Health Score across four dimensions: Scalp Health, Hair Density, Hairline, and Hair Shaft Quality.
Why does Morph need camera access?
The scalp scan is core to how Morph works. It's how we assess your hair health and generate your personalized routine. Camera access is only used to take your scan photos; we don't access your camera at any other time.
How is my Hair Health Score calculated?
Your score is a 0 to 100 number combining four weighted dimensions: Scalp Health (30%), Hair Density (30%), Hairline (20%), and Hair Shaft Quality (20%). The score reflects both what your scan photos show and the context from your hair profile.
How accurate is the AI analysis?
Morph's AI is designed to give you a consistent, personalized assessment based on your photos and profile, but it is not a medical diagnosis. Morph is a hair health tracking tool, not a substitute for professional medical or dermatological advice. If you have a medical concern about your hair or scalp, please consult a doctor or dermatologist.
How often should I scan?
We recommend scanning weekly. Consistent weekly scans are what let Morph track your progress accurately and show your Hair Health Score changing over time.
What happens to my scan photos?
Your photos are stored securely and used only to generate your results and let you track your progress over time. We do not use your photos for advertising, and we do not sell your data. See our Privacy Policy for full details.
Can I delete my data or account?
Yes. You can request account and data deletion at any time by emailing us at morphinghair@gmail.com.
What devices does Morph support?
Morph is currently available for iOS only. Android support is planned for the future.
I'm having trouble with the app. How do I get help?
Email us at morphinghair@gmail.com and we'll get back to you as soon as possible.
Is my subscription information secure?
Yes. Payments are processed securely through Apple's In-App Purchase system and managed via RevenueCat. Morph does not directly collect or store your card details.
How do I cancel or manage my subscription?
Open Morph and go to the Profile tab, then Subscription. From there you can view your plan, billing details, and cancel at any time.
Still have a question?
Email us at morphinghair@gmail.com.